Cancellations & Refunds

As a general rule, an order may be canceled before it is confirmed.

After an order is confirmed, cancellation may not be possible depending on the status of material procurement, manufacturing, processing, inspection, delivery, or other work.

Even when cancellation is approved, material costs, manufacturing costs, processing costs, payment processing fees, delivery fees, and other costs already incurred may be deducted.

If there is a clear discrepancy from the order, a material defect, a shortage, or damage during delivery, the user and manufacturing partner may discuss repair, remanufacture, replacement, additional delivery, price reduction, refund, or another remedy through messages within Fuji Up.

If the user and manufacturing partner agree on a response, Fuji Up will confirm that it is consistent with the order details and this Policy before carrying out the necessary procedures.

If the user and manufacturing partner do not reach an agreement, Fuji Up will review the following information and determine the response:

Based on the results of its review, Fuji Up will determine whether to provide a repair, remanufacture, replacement, additional delivery, price reduction, full or partial refund, or no remedy.

Please contact Fuji Up within seven days after the product arrives and provide the order number, details of the problem, photographs, and other relevant materials.

Once those seven days have passed, or once the user has marked the inspection complete on Fuji Up, no cancellation or refund request can be raised on that order.

If the user does not confirm receipt, the product is treated as having arrived fourteen days after the shipment was registered, and the seven days above are counted from that point.

As a general rule, refunds and exchanges are not available in the following cases:

When a refund is approved, it will generally be issued according to the payment method originally used.

This English translation is provided for convenience. If there is any conflict between the English and Japanese versions, the Japanese version prevails.